| Home > Customer Service
| Top Customer ServiceReal Consultants
We strive to make your online experience the best possible. That is why we staff real people - working in our physical stores and answering our customer service phone lines. We staff experts in vintage hardware, metalsmithing and vintage glassware with real experience in hand finishing items. If you need help with placing an order or products questions - we are here to help. For ordering call us toll free at (877) 544-9887 (USA - Orders Only) or (734) 544-9887 (International - Ordes Only) during our normal business hours Monday through Friday, 10:00 am – 6:00 pm Eastern Standard Time. For questions about existing orders or to make changes, email customerservice@lookintheattic.com.
We are a top service provider on Google, MSN, AOL, Yahoo Shopping, ShopZilla, Shopping.com and many other shopping sites. We are certified Gold with BizRate, too. There is good reason we are rated so highly - we have the right answers.
About UsWe encourage you to learn more about us - we have an extensive collection of contemporary and period-style hardware including glass knobs, glass pulls, door knobs, metal hardware, hinges, push plates, door knockers, fine glassware, tableware, serverware and drinkware. You can read more about us or see what is happening lately in the news.
Contact Us
Please feel free to contact our consultants:
Toll Free (USA): 1-877-544-9887 (Orders Only)
Outside the USA: 1-734-544-9887 (Orders Only)
Fax: 1-734-544-9887
Email: customerservice@lookintheattic.com (Existing Orders)
LookInTheAttic & company, inc.
110 West Michigan Avenue
Ypsilanti, Michigan 48197
Hours: Monday - Friday, 10 a.m. to 6 p.m.
Quick Ship
We strive to process all of our stock items within one to two business days, however, quoted shipping times do not include product-specific processing times and we do not guarantee shipping estimates provided to us by various carriers. Processing times are product specific and the exact times are shown on the product pages. Special finishes can take longer. lookintheattic & company utilizes a variety of shipping methods including the United States Postal Service, DHL and UPS. We ship items via Ground (DHL/UPS Ground or First Class Mail), Expedited Mail, Priority Mail and Overnight. Please refer to our section on Shipping Charges for more detailed information. Orders shipping to remote locations, including but not limited to Alaska and Hawaii, can take signifcantly longer to arrive. Occasionally popular items ordered online will go out of stock. When this happens, we will let you know as soon as possible (usually within 24 hours) and give you the option of canceling all or part of your order, or placing the out-of-stock items on backorder.
Payment Options
We accept Visa, MasterCard, American Express, Personal Checks or Money Orders. Both Credit or Debit cards may be used for all online purchases. To place an order using a personal check or money order, call Toll Free (877) 544-9887 (USA Only) or (734) 544-9887 Monday through Friday from 10:00 am – 6:00pm Eastern Time. Personal checks may be held for up to 7 business days prior to shipping.
Our Secure Shopping Cart
When you find an item you wish to purchase, simply click the "Add to Cart" button located on each product page. Once you have completed adding all the items you wish to purchase, you may then proceed to the online checkout process. You may also view the items that are in your shopping cart by clicking on the "shopping cart" button on the top of the page. The shopping cart keeps your items in it until you remove them. To remove any item in the cart, it may be removed from the "View Cart" screen by clicking on the 'remove from cart' text next to the item. To check out - you need only click on the red "Checkout" button. You will be able to enter your shipping information, check shipping costs and review all information before sending the order. Once the order is placed, you'll be able to check your order status online, track shipments and more. Your order will only be placed when you've clicked on the "Send Order" button and an order confirmation e-mail will be sent to you immediately after placing your order.
Shipping Information
We ship Worldwide. Shipping is Free for any domestic USA order over $89.00 (excluding Alaska, Hawaii and Territories). We strive to ship all of our items within one to two business days. For orders under $89.00, please refer to our Shipping Charges section for further details.
We ship our items Worldwide; however, the online shipping system is only valid for shipments to the United States and its Territories, Canada, the United Kingdom, Australia, New Zealand, Japan and Ireland. International shipping options include our costs to clear the United States Customs but may not include other taxes and duties that are destination-specific and may apply.
Returns and Exchanges
We want your online shipping experience with us to be as pleasant as possible. We offer a hassle free return policy and returns are accepted up to 60 days from the date of order. Please refer to our online Return Policy section for details on making a return.
Notification of Policy Changes
If we decide to make material changes to our customer service policy, in whole or in part, we will post these changes on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. The effective date of the current privacy policy is found at the bottom of this page.
Questions and Feedback
If you have any questions about the security or privacy on our website, you can send an e-mail to
customerservice@lookintheattic.com. We appreciate your business very much. rev. 06/07 | |
|
|
May we suggest
| |
Testimonials |
 |
|
|
