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Real Consultants
We strive to make your online experience the best possible. That is why we staff real people - working in our physical stores and answering our customer service phone lines. We staff experts in vintage hardware, metalsmithing and vintage glassware with real experience in hand finishing items. If you need help with placing an order or products questions - we are here to help. For ordering call us toll free at (877) 544-9887 (USA - Orders Only) or (734) 544-9887 (International - Ordes Only) during our normal business hours Monday through Friday, 10:00 am – 6:00 pm Eastern Standard Time. For questions about existing orders or to make changes, email customerservice@lookintheattic.com.

We are a top service provider on Google, MSN, AOL, Yahoo Shopping, ShopZilla, Shopping.com and many other shopping sites. We are certified Gold with BizRate, too. There is good reason we are rated so highly - we have the right answers.



About Us
We encourage you to learn more about us - we have an extensive collection of contemporary and period-style hardware including glass knobs, glass pulls, door knobs, metal hardware, hinges, push plates, door knockers, fine glassware, tableware, serverware and drinkware. You can read more about us or see what is happening lately in the news.

Contact Us
Please feel free to contact our consultants:
  • Toll Free (USA): 1-877-544-9887 (Orders Only)
  • Outside the USA: 1-734-544-9887 (Orders Only)
  • Fax: 1-734-544-9887
  • Email: customerservice@lookintheattic.com (Existing Orders)

  • LookInTheAttic & company, inc.
    110 West Michigan Avenue
    Ypsilanti, Michigan 48197
    Hours: Monday - Friday, 10 a.m. to 6 p.m. 

    Quick Ship
    We strive to process all of our stock items within one to two business days, however, quoted shipping times do not include product-specific processing times and we do not guarantee shipping estimates provided to us by various carriers. Processing times are product specific and the exact times are shown on the product pages. Special finishes can take longer. lookintheattic & company utilizes a variety of shipping methods including the United States Postal Service, DHL and UPS. We ship items via Ground (DHL/UPS Ground or First Class Mail), Expedited Mail, Priority Mail and Overnight. Please refer to our section on Shipping Charges for more detailed information. Orders shipping to remote locations, including but not limited to Alaska and Hawaii, can take signifcantly longer to arrive.

    Occasionally popular items ordered online will go out of stock. When this happens, we will let you know as soon as possible (usually within 24 hours) and give you the option of canceling all or part of your order, or placing the out-of-stock items on backorder. 

    Payment Options
    We accept Visa, MasterCard, American Express, Personal Checks or Money Orders. Both Credit or Debit cards may be used for all online purchases. To place an order using a personal check or money order, call Toll Free (877) 544-9887 (USA Only) or (734) 544-9887 Monday through Friday from 10:00 am – 6:00pm Eastern Time. Personal checks may be held for up to 7 business days prior to shipping.

    Our Secure Shopping Cart
    When you find an item you wish to purchase, simply click the "Add to Cart" button located on each product page. Once you have completed adding all the items you wish to purchase, you may then proceed to the online checkout process. You may also view the items that are in your shopping cart by clicking on the "shopping cart" button on the top of the page.

    The shopping cart keeps your items in it until you remove them. To remove any item in the cart, it may be removed from the "View Cart" screen by clicking on the 'remove from cart' text next to the item.

    To check out - you need only click on the red "Checkout" button. You will be able to enter your shipping information, check shipping costs and review all information before sending the order. Once the order is placed, you'll be able to check your order status online, track shipments and more. Your order will only be placed when you've clicked on the "Send Order" button and an order confirmation e-mail will be sent to you immediately after placing your order.

    Shipping Information
    We ship Worldwide. Shipping is Free for any domestic USA order over $89.00 (excluding Alaska, Hawaii and Territories). We strive to ship all of our items within one to two business days. For orders under $89.00, please refer to our Shipping Charges section for further details.

    We ship our items Worldwide; however, the online shipping system is only valid for shipments to the United States and its Territories, Canada, the United Kingdom, Australia, New Zealand, Japan and Ireland. International shipping options include our costs to clear the United States Customs but may not include other taxes and duties that are destination-specific and may apply.

    Returns and Exchanges 
    We want your online shipping experience with us to be as pleasant as possible. We offer a hassle free return policy and returns are accepted up to 60 days from the date of order. Please refer to our online Return Policy section for details on making a return.

    Notification of Policy Changes
    If we decide to make material changes to our customer service policy, in whole or in part, we will post these changes on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. The effective date of the current privacy policy is found at the bottom of this page.

    Questions and Feedback
    If you have any questions about the security or privacy on our website, you can send an e-mail to customerservice@lookintheattic.com. We appreciate your business very much.

    rev. 06/07


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    Testimonials

    Wish to have your comments shown here? E-mail us your experiences with LookInTheAttic & Company and you may be chosen to be featured here, too.
    LookInTheAttic & Co

    "I love your site! I think your prices are great, better than most and the quality of the product is fantastic! I ordered these cabinet knobs twice and was delighted with the product. They look great on the antique dresser I have! We are so delighted with your cabinet knobs that we just ordered all new light blue glass knobs and drawer pulls for all of our kitchen cupboards! I would definitely recommend your site to anyone who loves glass knobs!"
    Jean S., Richfield, MN

    "As a professional chef and host of a cable cooking show, I understand that presentation is nearly as important as taste. I am always looking for the perfect bowl, plate or serving dish. You never fail to bring me the finest tableware for my latest creations."
    Amy C., Chicago, IL

    "I purchased a bronze door knocker and a solid brass kick plate from you last month. Both the door knocker and kickplate exceeded my expectations and made my front entry look great. I am planning on getting a new door knob set, too - I love the Oil Rubbed Bronze and Antique Copper finishes you offer!"
    David V., San Mateo, CA

    "Larger retailers wanted nearly twice as much for the glass doorknob sets. My glass doorknobs are for modern doors - and they fit perfectly. The ones I purchased from you were easy to install, high quality and looked great. It is nice to know that I can update and detail my home without taking out a new mortgage. Next I plan on updating with the antique brass door hinges and victorian hardware. I only wish you also sold furniture!"
    Jeff T., Sterling Heights, MI

    "It is hard to find high quality colored glassware - lookintheattic has an amazing collection. Cake stands, pedestal cake plates and cake domes - I love it. I never need to worry about shipping glass, too - you are experts and my dinner parties are always a hit!"
    Meredith Y., Seattle, WA

    "Did You Know? LookInTheAttic & Co. was recently named as one of the Top 10 business moves by the Ann Arbor News. See the InTheNews section for more details."
    Thank you!

    "This letter is to Thank You for your quick and excellent service. The wedding gifts I ordered are better than expected and shipping was perfect. Using your website was easy. I appreciate all the time spent on my order. Your site is perfect for weddings and baby shower gifts. Thanks!"
    Darren H., Victoria, BC, CANADA

    "It was a pleasure finding exactly what I wanted so easily on the internet. lookintheattic was an easy website to use, the product was exactly as described, and the shipping was fast! I'd shop there again anytime."
    Jane G., Lakewood, OH

    "I am a returning customer - my first order was near perfect but I counted the number of knobs I needed for my kitchen. Your customer service person was very nice! Cordial customer service, prompt delivery. Item just as described, and a good value at that."
    Carlos A., Los Angeles, CA

    "I ordered the ruby red bridges for my kitchen and they are perfect. I wish that I could find them close to home - but the local stores don't have near the selection. They are also more expensive and the free shipping makes it a good deal. Thanks so much for making the purchase easy."
    Lisa B., El Segundo, CA

    "I remodel furniture and it is hard to find glass and crystal knobs at a reasonable price. I am pleased with my purchase. The glass knobs and pulls are better than expected and shipping was very fast. I can't wait to start another project so I can order some more!"
    Dana M., Sonora, CA

    "Value for product offered was very good. Product was honestly represented. I was very pleased with the salt spoons and open salt. I collect salt cellars and I am glad I found your site - I got my collection from my Mom and I am happy to keep it going. You have a good selection and it changes often. Thank you very much."
    Randy C., Austin, Texas

    "I am so happy with my purchase. I am planning on buying some more door pulls and handles."
    Ann M., Camden, Maine

    "Prompt shipping, securely packaged, beautiful glassware!"
    Loreen V., Kalamazoo, Michigan

    "I have trouble changing light bulbs - so when it came time to change door knobs, I was worried. The instructions were okay, but when I got stuck your hardware people really helped me out. They were installed by me - professionally! Great customer service - very helpful in all respects. We love the products and the prices were fantastic. Thank you."
    David C., Palo Alto, California

    "We received all of our items quickly and correctly. Each item was packed with care!"
    Samantha G., Los Angeles, California

    "Did You Know? LookInTheAttic & Co. products are to be featured in issues of House Beautiful Magazine, Romantic Homes Magazine, Home and Garden Television and Domino."
    InTheNews

    "Very nice and quality glassware. Beautiful cake plate!"
    Terry C., Colorado Springs, Colorado

    "Oh My! Even better than the photos! This company delivers!"
    Ray R., West Lafayette, Indiana

    "We have purchased items many times with lookintheattic. Very happy customers indeed!"
    Mandy S., Rockland, Massachusetts

    "The customer service people were friendly and helpful. They even answered the phones after hours!"
    Candis A., Melbourne, Florida

    "Easy online ordering and quick shipments. Beautiful items - we love it!"
    Joan & Norman P., Santa Rosa, California

    "Perfect international transaction, nice item as described, well packed, quickly sent---what more could you want?"
    Jean F., Western Australia

    "These are fantastic - the best pricing around! I will be back for more!"
    John H., Toronto, Canada

    "I have to give 5 Stars on everything but Customer Service because they were so good about everything there was no need for me to call customer service!"
    Amy W., Glen Burnie, Maryland

    "Great packaging. Excellent pieces. AAAAAA"
    Jorge A., Conroe, Texas

    "Fantastic item! Fast shipping! Great transaction!"
    Maureen C., Salt Lake City, Utah

    "Wonderful packing and beautiful glass! Thank you!"
    Robin M., Hendersonville, North Carolina

    "Fast service and packaged very well. Beautiful piece of glass!"
    David C., New South Wales, Australia

    Yahoo top serviceAs Seen In Romantic Homes, House Beautiful and Many Magazines BizRate and Shopping.com Customer Satisfaction Visa Mastercard American Express Accepted Credit and Debit Members of Chambers of Commerce and Featured in the Ann Arbor News
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