Returns & Sale Terms
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30 Day Exchange and Return Policy & Terms of Sale
30 Days To Exchange Or Return Items
If you're unhappy with something you've bought from us, you can exchange it free of charge or return it for a refund. Exchanges do not incur any restocking fee and refunds incur an eighteen percent restocking fee. Both exchanges and returns are provided for orders within 30 days of your purchase date. For specific details, read the policy below.
If your item came to your doorstep damaged or in error please contact us immediately via e-mail at firstname.lastname@example.org and we will remedy the situation. Damaged and incorrect merchandise must be reported within 7 days of the shipping date. Beyond 7 days items are no longer eligible to be returned for replacement.
Exchanges Within 30 Days of Purchase (No Restocking Fee)
If you would like to exchange an item from your order for something else from our online catalog, simply request an Exchange Authorization Number (RAN) by email at email@example.com within 30 days of purchase date. Include the order number, name and the items you wish to exchange. Note: Return Authorization Numbers (RANs) cannot be issued over the telephone.
Providing returned merchandise has not been installed, altered, incomplete or damaged, we will process an in store credit to be used towards a future purchase (please see exceptions below). Providing returned merchandise has not been installed, altered, incomplete or damaged, a full in store credit will be issued for the items sent in for exchange (minus LookInTheAttic's actual shipping & handling costs from UPS or USPS from the original order). In store credits are issued after all items are returned to us and inspected by our returns department. Once issued, in store credits and subsequent use of in store credits cannot be converted to cash back. The cost for return shipping is the responsibility of the customer and will not be reimbursed by LookInTheAttic & Company.
Returns Within 30 Days of Purchase
If you decide you don't like the item(s) ordered from our online catalog, simply request a Return Authorization Number (RAN) by e-mail at firstname.lastname@example.org within 30 days of order purchase. Include your order number, name and the items you wish to return. Note: Return Authorization Numbers (RANs) cannot be issued over the telephone.
We will provide you with a return authorization number (RAN) valid for two weeks from the date of issue. Please write the RAN number on the outside of the return package; otherwise the package may be refused as unknown & returned to you. Providing returned merchandise has not been installed, altered, incomplete or damaged, we will process a credit for the returned items. Returns for cash back to your credit card are subject to an eighteen percent restocking fee and our actual shipping & handling costs, including those originally waived on free shipping orders (from UPS or USPS for the original order) are not refunded. The cost for return shipping is the responsibility of the customer and will not be reimbursed by LookInTheAttic & Company.
Installed, altered, custom or customized orders (engraved, initialed etc.) cannot be returned or exchanged. Customers are advised of custom orders at the time of purchase and this will be noted in the order. Pieces or components of a set (screws, nuts, cap screws and bolts for example) cannot be returned for partial refunds. Kick Plates for doors are made to order - therefore these items have a restocking fee of 45 percent. Product codes starting with 'AH' are custom cast, finished and made to order - therefore these have a 45 percent restocking fee - this applies to both exchanges and returns. We have made every effort to display as accurately as possible the colors of the products that appear on our website but colors can vary depending on your monitor and we cannot completely guarantee that your monitor's display of any color is completely accurate.
Questions about a return or about the return/exchange policy are directed to our returns department. You may contact them by email:
LookInTheAttic & company, inc.
29990 Beverly Road
Romulus, Michigan 48174
Hours: Monday - Friday, 10 a.m. to 5 p.m.
Our Terms of SaleBy purchasing online, the customer agrees to be bound by this purchase agreement and accepts its terms and conditions. This Purchase Agreement is a legal contract between the Customer and lookintheattic & company, inc. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. (References to "you" or "your" shall relate to the Customer; references to "lookintheattic.com" or "lookintheattic & company, inc." shall relate to lookintheattic & company, inc. dba lookintheattic.com.) The terms and conditions of this Purchase Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question. This Purchase Agreement constitutes the entire agreement between the Customer and lookintheattic.com relating to the purchase or sale of goods or services on the Site or by lookintheattic & company, inc. The Sale Agreement may only be modified or terminated with regard to goods or services that have been purchased or sold on the Site in a writing signed by an authorized agent of lookintheattic.com. Electronic records (including signatures), that are otherwise valid, shall be accepted under the Purchase Agreement. The Customer consents to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet; consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting lookintheattic.com at the address provided below. In the event of any conflict between the terms and conditions stated on your purchase order and this Purchase Agreement or any terms and conditions on our invoice, you agree that the provisions of this Purchase Agreement and our invoice shall control.
Governing Law This agreement and any sales hereunder shall be governed by the laws of the state of Michigan, without regard to conflicts of laws rules. The customer consents to the jurisdiction of the federal or state courts located in Washtenaw County, Michigan for purposes of any suit, action or proceeding arising out of this Purchase Agreement.
Title Risk of Loss Title to goods herein being purchased is retained by the seller (lookintheattic.com) until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by lookintheattic.com is the responsibility of lookintheattic.com. Loss or damage that occurs during shipping by a carrier selected by the Customer is the responsibility of the Customer.
General Legal Disclaimer lookintheattic.com hereby expressly disclaims all warranties either expressed or implied, including without limitation, any warranty of merchantability or fitness for a particular purpose. This disclaimer by lookintheattic.com in no way affects the terms of the manufacturers warranty, if any.
LookInTheAttic's Limited Warranty Effective January 1, 2009, some products we sell will be covered by the LookInTheAttic & Company's limited warranty. This warranty is available on some products and the availability is listed on the product pages. The warranty it is limited to the metal and mechanical parts and excludes ceramic, glass and crystal parts and components. The warranty period varies from one to five years depending upon the product. The limited warranty is available only for those products that show a limited warranty available on the product pages. The limited warranty covers defects in material and workmanship and the warranty is limited to metal and mechanical parts. This warranty excludes damage from a) Accident, act of nature, abuse, misuse, neglect, unauthorized product repairs, modification or failure to follow instructions supplied with the product b) Any shipment of the product (claim must be presented to the carrier) c) Items subject to wear from normal usage (scratches, scuff marks, kick plates, ceramics, glass etc.) d) Use of the products outside of the U.S.A. e) Use in industrial, commercial and/or professional applications f) Any installation or removal charges resulting from product failure. If during the applicable warranty period from the date of original consumer purchase your LookInTheAttic & Company product is found to be defective, LookInTheAttic & Company will repair, or at its option, replace with a new or used equivalent model, such defective product without charge for parts or labor. Any shipping charges to and from our repair facilities are the sole responsibility of the customer. Contact email@example.com for more information.
Pricing and Information Disclaimer All pricing is subject to change. For all prices, products and offers, lookintheattic.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. If an item has been discontinued by the manufacturer, lookintheattic & company, inc. reserves the right to ship a replacement item without notice to the consumer, provided there is no price difference, and the specifications on the replacement item is equal to or greater than the original item ordered. There are no guarantees, express or implied, that finishes, colors, or other qualities of product will be consistent from one shipment to the next. While lookintheattic.com uses reasonable efforts to include accurate and up-to-date information on the Website, lookintheattic & company, inc. makes no warranties or representations as to the Site's accuracy. lookintheattic.com assumes no liability or responsibility for any errors or omissions in the content on the Website.
Limitation of Liability lookintheattic & company, inc. will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. lookintheattic.com will not be liable for products or services not being available for use or for lost time, wages or materials. Customer agrees that for any liability related to the purchase of products or services, lookintheattic.com is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase(s) under this agreement.
Insufficient Funds / Disputed Payment / Held Payment Policy lookintheattic.com will assess a $68.00 fee to any account whose payment is NSF (i.e. bounced check), returned, held or otherwise put into dispute, charge reversal or any credit card or issuing bank that demands a written response. In addition, the customer agrees to be responsible for any and all collection fees. Accounts are billed for the interest on that amount compounded daily. The interest rate shall be the maximum allowable by law. This policy and fee applies to bounced payments, returned payments, insufficient funds, holds in escrow by credit card or other payment services, bankruptcy filings or any other form of payment reversal, removal or hold placed after the order has been placed or dispute where a written response is required in order to keep funds for shipped goods. These cases are referred to a collections agency reporting to all major credit reporting agencies including, but not limited to, Experian, Equifax and Trans Union.
Order Charges, Changes or Cancellation Policy Many of our products are custom assembled and finished to order - therefore all credit cards are charged at the time of the sale. Providing items have not yet shipped, lookintheattic.com will make every effort to accommodate changes to an order - but these changes cannot be guaranteed. Because many items are finished by hand and made to order - cancellations or changes may incur restocking fees.
Damaged, Incorrect and Defective Items Policy It is the responsibility of the customer to carefully inspect merchandise and report damage or errors within 7 days of receipt. lookintheattic.com accepts damaged or defective merchandise for exchange of same merchandise if reported within 7 days of your receipt of order. Return shipping of warranty, damaged or defective merchandise to lookintheattic.com is solely the responsibility of the customer. Damaged merchandise is handled through lookintheattic.com's Customer Service. Failure to follow instructions regarding the claim can nullify any reimbursement of fees or charges, and delay any exchange of merchandise by lookintheattic & company, inc.
Notification of Policy Changes
If we decide to make material changes to our return and exchange policy, in whole or in part, we will post these changes on our web site. Those changes will go into effect on the date posted. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent.