Frequently Asked Questions (FAQ)
"Do You Have a Physical Store?"
Given our wide array of products available, we have closed our smaller stores and we now have large warehouses located in Michigan. These warehouses are not open to the public.
"What are the Shipping Costs?"
For Domestic USA Orders, any order over $149.00 is shipped for free. For other orders, please see our chart of shipping charges under Shipping Charges. All charges are shown at checkout, too. Simply enter your address and desired shipping method and click 'Update'.
"Do You Have Consultants Available?"
We have several consultants with both advanced degrees and decades of experience in design, color matching, period style hardware, antiques and more. These consultants are available to you Monday to Friday during normal business hours at firstname.lastname@example.org. Our consultants can assist you in placing an order or answer questions about products before placing an order - however, they cannot assist you with questions about existing orders. For questions on existing orders, please email customer service.
"Can I Pay By Personal Check?"
Yes! We have made it easy to pay by personal check (USA Only). Simply add the products to the shopping cart and click 'Check Out' as normal. On the checkout page, type in your Name, Address, Phone and E-mail and choose the desire shipping method. Click update shipping and print out the form. No credit card information is needed. The total amount due is shown in the upper right-hand window pane.
"Do You Sell Directly To the Trade?"
Yes, as a contractor, builder, architect, designer or other trade professional, we have a variety of special services designed to meet your specific needs. Our sales professionals are available during our normal business hours to assist you with any project requirements. We can offer a variety of custom finishes and services. Also, as a Trade Professional with a Professional Account, you can receive up to a 15% discount on your orders.
"Is There A Minimum and May I Order Samples?"
We do not have a minimum order - you may order as many or as few items as you desire.
"What Forms of Payment May I Use?"
We accept Visa, MasterCard, American Express, Cashiers checks, money orders and personal checks.
"What is Your Return Policy?"
We offer 30 day no-hassle returns. Our complete return policy is found under the 'Return Policy' section on left-hand navigation. Please note that a Return Authorization Number is required for a return.
"How Soon Can I Expect My Order?"
There are two factors that effect the overall delivery times - product processing times and transit times. The product processing time is product specific and it is shown on each product page. Product processing times can range from one business day to one week for special finishes. The second factor is transit times. This is shown on the checkout page and this depends upon your shipping method of choice as well as destination. This can range from a few business days domestically to several weeks for international orders.
"Do You Offer Express or Overnight Shipping?"
Yes - but you must speak with a customer service representative. We must first verify availability of the product and the costs vary depending upon the delivery method and destination. Please contact us at email@example.com
"Do You Have A Catalog?"
No, we do not have a printed catalog - we only have the online catalog.